What is the “cutover period?”
The “cutover period,” which began upon the close of the BASF/Bayer transaction, is the period when systems and data are transferred over to BASF. We expect this cutover period to last approximately five days. There will be little to no impact on ordering and delivery of acquired brands.
Will I be able to place orders without interruption during the transition period/cutover-period?
Yes, you will be able to place orders via phone or email. Refer to the graphic below to review the Customer Order Schedule from Cutover through Go Live for both chemistry and seed.
What are the customer service numbers and email addresses for ordering any of the divested products now that the BASF/Bayer transaction has closed?
Customers should use the contact information below to place orders by phone or email, and to call or email your customer service representative:
For Liberty®, Rely®
What happens to any existing open orders that were placed before closing?
Any open orders which were not filled by Bayer at the time of the transaction close were considered an open order by Bayer and were closed by Bayer. Upon closing, a list of these orders was transferred to BASF. A BASF Customer Service Representative will reach out to customers to assist with placing new orders. For any questions on open orders, please reach out to your BASF Customer Service Representative.
What do I do if I placed my order before closing but it did not get shipped or I did not pick it up?
Any open orders which were not filled by Bayer at the time of the transaction close were closed by Bayer. A list of these orders was transferred to BASF. A BASF Customer Service Representative will reach out to customers to place a new order.
If I ordered before closing, can I make the return to BASF now that the transaction has closed?
BASF does not accept returns of chemical brands. Call 800-551-2767 if you would like more information.
For information on seed returns, please contact your Customer Service Representative directly or call 800-844-7627.
Will the soybean online ordering tool still be available now that the transaction has closed?
No, the Bayer online ordering tool did not transfer to BASF. We are in the process of developing a tool that meets customer needs, however, this will not be available for the 2019 season.
Did the 1-800 numbers that are included on the Bayer labels change after the transaction close? If so, what is the new number I should call if I have a question?
Upon close of the transaction, the 1-800 numbers included on the Bayer labels were routed to BASF. Please refer to the “Key Contact Information” document for specific information on who to contact with questions.
What is the return policy for FiberMax®, Stoneville® and InVigor®? Who do I contact?
Please contact your BASF Customer Service Representative for information on respective product returns.
What is the dump policy for Credenz®? Who do I contact?
Please contact your local Seed Advisor or Danene Brown, Customer Service Representative for information on the dump policy for Credenz. Danene’s contact information is:
What is the return policy for glufosinate brands?
BASF does not accept returns of chemical brands, including Liberty®, Rely® and ILeVO®. Please contact your BASF
Customer Service Representative for any inquiries.
What happens to my Farm Chem monitors, tank ownership/payments and repack agreements?
Customers will keep the monitors, and information was transferred to BASF post-close. Repack agreements issued by Bayer will be valid until the EPA issues BASF a registration number for Liberty. The transfer of federal registration from Bayer to BASF will commence a few months after closing. Once federal registration is complete, state approvals will follow. Upon receipt of the registration number, BASF will issue new repack agreements to all Liberty bulk locations.
We will continue to keep you up-to-date on timelines for Liberty, Rely and ILeVO federal and state registration transfer to BASF and its impact on repack agreements. Where do I order bulk equipment?
Your BASF field sales representatives will order bulk equipment on your behalf through the BASF Bulk website.